Need to ensure your guests have a pleasant stay? Hire a hotel manager. Hotel manager jobs in the UK require a person skilled in running day-to-day operations smoothly and ensuring that their guests are enjoying their stay. Manager jobs in London include managing hotel staff, guests, work schedules, and maintaining the hotel’s reputation. We are looking for a manager for manager jobs in the UK.
Roles and Responsibilities
- Welcoming guests and registering them on their arrival
- Organising events like corporate parties and conferences, weddings, and any private parties
- Ensuring optimum guest satisfaction at all times
- Setting and managing hotel budgets and finances
- Making guest satisfaction targets for hotel staff
- Reviewing standard operating procedures for areas of improvement
- Recruiting and training hotel staff
- Coordinating with suppliers, travel agencies and conference planners for smooth functioning
- Regular hotel property inspections and maintenance checks for hotel amenities
- Seeking new business growth opportunities and various ways for wealth maximisation
- Actively taking part in financial activities relating to room rates, budgets and fund allocation
- Monitoring staff performance and conducting regular evaluation meetings to highlight and assist in improving the areas of service
- Resolving issues regarding hotel services, amenities, and policies
- Creating marketing tactics for promotions and attracting more customers
- Ensuring compliance with health and safety legislation and licensing laws and ensuring that the necessary security is in place
Educational Qualifications
- Level 3 Diploma in Hospitality and Tourism Management; or
- Higher national diploma or a degree in hotel management; or
- Hospitality management or hospitality business management
Skills
- Excellent leadership and interpersonal skills
- Ability to stay motivated and keep the staff motivated to work towards a common goal
- Excellent financial management skills
- Knowledge about operational efficiency and business process
- Must be calm and has the ability to withstand any negative comment or feedback
- Ability to look professional at all times
- Proficient in customer service skills
- Excellent in decision-making and problem-solving
- Excellent organisational and time-management skills
- Basic literacy in English and Mathematics