Receptionists are those employees of any organization or business who are available at the front desk to greet visitors, patients, or clients and answer phone calls. Receptionist jobs in London hotels include rooms and guest reservations, cashier work, and credit checks. They perform these tasks either in the lobby area or at the front desk of that business. We are looking for receptionists for receptionist jobs in the UK.
Roles and Responsibilities
- Notifying concerned people about guests arriving to visit them
- Providing visitor passes to guests
- Keeping track of appointments made and coordinating accordingly
- Responding to phone calls and resolving any queries or issues
- Meet and greet the guests with a calm and positive approach
- Correctly guide the visitors to the appropriate office
- Forward the phone calls to respective executives
- Provide basic and accurate information in person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain and refill inventory stock
- Perform other clerical receptionist duties such as filing, photocopying
- Schedule meetings and update calendars accordingly
- Make travel arrangements and accommodation arrangements
- Keeping the reception area clean and tidy at all times with all the necessary stationery materials, forms and brochures
Educational Qualifications
- General Certificate of Secondary Education (GCSE) in Mathematics and English
- Additional certification in Office Management
Skills
- Proven work experience as a Receptionist or Front Office executive or any similar role
- Basic computer skills and hands-on experience with office equipment
- Proficiency in Microsoft Office Suite
- Maintaining professional demeanour
- Excellent customer service skills
- Proficiency in English and Mathematics
- Excellent written and verbal communication skills
- Multitasking and time-management skills