Datacenter Technician

Job Description

Operates and implements all data center processes and procedures using ITIL standards for incident, problem and change management.
Acts as primary technical contact for Data Center Services and CRES both as technical lead and local point of escalation during emergency events and day-to-day tasks.
Identifies trends and analyzes risks to articulate implications and impact to data center operations.
Tracks operational metrics and other data to provide Senior Management oversight for both snapshot data and long-term trend analysis.
Develops and implements strategies to future-proof the data center, ensuring scalability, resiliency and adaptability to emerging technologies and evolving business needs.
Recommends, creates, establishes, and executes policies and processes to align with corporate expectations and govern environmental conditions in the data centers and provides reporting on those conditions.
Coordinates with other IT Infrastructure teams to fulfill requests, perform changes and respond to incidents.
Works with various departments to improve, manage, update, and administer the DCIM tool.
Creates and reviews departmental operating procedures, as well as evaluates and documents process improvements, and conducts awareness training to all team members.
Mentors and trains staff in both areas of the data center: Facilities and IT processes and procedures.
Leads data center projects and coordinates projects with other departments and locations.
Responsible configuring devices for initial installation and removal of device during decommissioning. To include installing baseline, assigning IP, updating DNS, and validating communication once connected.