EHR Business Analyst

Job Description

Title: EHR Business Analyst
Location: Richmond, VA (Hybrid) locals only
Duration: Long term
Interview – In-Person

Responsibilities:
• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and escalate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:
• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:
• Experience supporting or implementing EHR systems.
• Knowledge of Oracle Health / Cerner platforms and public health workflows.
• Experience with SQL, Oracle databases, or web application environments.
• Familiarity with Agile methodologies and documentation practices.

Ideal Candidate:
The ideal candidate is a proactive, detail-oriented analyst who excels at supporting both technical and business functions. They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability.

Required / Desired Skills
Skill Required / Desired Amount of Experience
Provide responsive support to EHR users across Local Health Districts. Required
Triage, troubleshoot, and escalate issues appropriately. Required
Monitor and maintain key EHR workflows, processes, and procedures. Required
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so Required
Gather, analyze, and document business requirements for system enhancements Required
Develop user stories, acceptance criteria, and other Agile documentation as needed. Required
Support functional, integration, and user acceptance testing. Required
Collaborate effectively with cross-functional technical, clinical, and business teams. Required
Produce clear user documentation, job aids, and training materials. Required
Experience providing application support, preferably in healthcare environments. Required
Strong skills in requirements documentation and enhancement analysis. Desired
Excellent analytical, communication, and problem-solving abilities. Desired
Understanding of clinical, pharmaceutical, and patient billing workflows. Desired
Experience participating in structured testing cycles. Required
Proficiency with MS Office, Microsoft Teams, SharePo Required
Experience supporting or implementing EHR systems. Required
Knowledge of Oracle Health / Cerner platforms and public health workflows. Required
Experience with SQL, Oracle databases, or web application environments. Desired
Familiarity with Agile methodologies and documentation practices. Desired
Support Go-Live Related Activities Required