Senior Service Now Leader

Job Description

Platform Architecture &Administration

Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.

Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.

Oversee platform governance, enforce standards, and lead platform roadmap discussions.

Custom Development &Automation

Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.

Develop high‑quality, scalable scripts using JavaScript and Glide APIs.

Extend platform capabilities through Integration Hub and scripted REST/SOAP APIs.

Integrations & Data Exchange

Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).

Support integrations with device‑management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).

CMDB, Discovery & Asset Management

Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.

Maintain and tune Discovery schedules, probes, patterns, and classification logic.

Support SAM/HAM processes, job runs, and data quality initiatives.